Join Our Team

Key Responsibilities:

Customer support

• Serve as the primary technical liaison between PixCell Medical and our U.S. clientele, fostering strong, trust-based relationships.
• Proactively engage with customers to ensure optimal device utilization and satisfaction.
• Implement high service standards, focusing on responsiveness and ease of use, to enhance customer satisfaction, leading to increased customer retention and expanded device
  utilization.
• Collaborate with sales teams to support upselling and cross-selling initiatives.

Technical Support and Problem Resolution (On-site and Remotely)

• Manage and prioritize service requests, ensuring timely resolution and clear communication via email, phone, and on-site service across various states.
• Provide tier-2,3,4 levels of support, resolving complex technical issues with our
  Hematology medical device and associated software.
• Conduct remote troubleshooting sessions using advanced diagnostic tools and video
  conferencing technologies.
• Develop and refine remote support protocols to maximize efficiency and minimize downtime for customers.
• Perform on-site installations, calibrations, and maintenance of our device across various healthcare settings.

Client Training and Education

• Design and deliver comprehensive training programs for end-users, covering device operation, maintenance, and troubleshooting.
• Conduct webinars and workshops to introduce new features and best practices to existing customers.

Support Product Development and Improvement

• Conduct root cause analysis on recurring issues, collaborating with R&D to develop long-term solutions.
• Gather and analyze customer feedback to inform product enhancements and new feature development.
• Collaborate with the R&D team to beta test new software updates and hardware iterations.

Job Requirements:

Technical Expertise and Education

• 5+ years of experience in medical device support, preferably in vitro diagnostics (IVD).
• Proven track record of successful customer relationship management in a technical role.
• Proficiency in troubleshooting complex electromechanical systems and analyzing diagnostic data.
• Hands-on experience in fixing mechanical components and replacing hardware.
• Strong software orientation.
• Experience in Linux-based systems.
• Experience with laboratory information systems (LIS) and hospital information systems (HIS) integration – an advantage

Education

• Bachelor’s in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or equivalent.

Soft Skills and Attributes

• Exceptional communication skills with the ability to explain complex technical concepts to diverse audiences.
• Strong problem-solving abilities and a talent for innovative thinking.
• Excellent time management skills and ability to prioritize in a fast-paced environment.
• Adaptability and willingness to embrace new technologies and methodologies.
• Passion for improving healthcare outcomes through technology.

Additional Requirements

• Willingness to travel up to 50% of the time within the U.S.
• Valid driver’s license and ability to pass comprehensive background checks.
• Flexibility to occasionally work outside standard business hours to support customer needs.
• This position is on-site at our South Miami office and requires travel to customer sites across various U.S. states.

What We Offer

• Opportunity to make a significant impact on healthcare delivery in the U.S.
• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Ongoing professional development and training opportunities.
• Collaborative work environment with a team passionate about innovation in healthcare.

At PixCell Medical, we’re not just looking for an employee; we’re seeking a partner in our mission to revolutionize point-of-care hematology testing. If you’re ready to challenge yourself, grow your skills, and make a real difference in patient care, we want to hear from you.

PixCell Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for the role

Key Responsibilities:

• Sales Strategy and Planning:
  Implement strategic sales plans, set sales targets, and identify opportunities for growth within the region.
• Sales Execution: Monitor and manage their sales funnel and pipeline, ensuring effective sales processes and activities are in place to meet their sales goals.
• Customer Relationship Management: Build and maintain strong relationships with key POC customers within the region, understanding their needs and addressing their concerns.
• Reporting and Forecasting:
  Strong familiarity with sales CRM systems, including HubSpot.
• Travel: 50% required within the region to meet with prospective and current customers.

Position scope: Full-time
Location: California

Key Responsibilities:

• Participate in software development of a complex multidisciplinary product.
• Design and develop code in C++ and optimally C#.
• Serve as technical lead and matter expert.
• Work closely with software and algorithm developers, mechanical team and system engineers.

Job Requirements:

• Bachelor’s degree in computer science or computer engineering – mandatory.
• Minimum 3 years’ experience in leading a software team with more than 2 developers.
• Excellent interpersonal and managerial skills.
• 5+ years of hands-on development experience in C/C++.
• Experience in Linux – mandatory.
• Strong CS fundamentals and engineering skills.
• Very strong C++ skills.
• Skills in C#, .NET, and Python. – an advantage.
• Fluent English.

Position scope: Full-time
Location: Yokneam Ilit

Job Description:

• Participate in the software development of a complex, multidisciplinary product.
• Design and develop code in C++ and C#.
• Work closely with software and algorithm developers, the mechanical team, and system engineers.

Job Requirements:

• Bachelor’s degree in computer science or computer engineering – mandatory.
• ​At least 2 years of experience in C++ programming.
• Proficiency in computer science fundamentals (OS, data structures, OOP, algorithms, etc)
• Medium level of Python and C# programming.
• Fluent English.

Position scope: Full-time
Location: Yokneam Ilit

Job Description:

The position involves alternating shifts: morning shift from 7:00 to 16:00 and evening shift from 16:00 to 24:00.

Join us and become part of PixCell’s amazing team!

Job Description:

• Prepare and manufacture reagents for diagnostic technologies, ensuring all necessary components are included for the analyzers.
• Strictly adhere to written preparation procedures and manufacturing schedules.
• Complete work orders in a timely manner to support the production of diagnostic products.
• Prepare buffers, solutions, and raw materials for the manufacturing process.
• Conduct analytical tests at various key stages of production to ensure reagent quality and performance.
• Maintain and calibrate manufacturing equipment to ensure optimal performance and durability.
• Adhere to quality control procedures to guarantee the reliability of reagents.
• Maintain accurate records and clean production areas to comply with regulatory requirements, good manufacturing practices, and standard operating procedures.
• Assist with in-process testing to ensure that batches meet product specifications.
• Maintain needed stock levels of raw materials and issue purchase requests as needed.
• Collaborate with the supply chain department to ensure an adequate supply of reagents to the production line.
• Monitor inventory levels and communicate with relevant departments to prevent stockouts or overstock situations.
• Contribute to the improvement of work instructions in collaboration with relevant engineering departments.

Job Requirements:

• Associate degree in chemistry, biology, or a related scientific field.
• 0-2 years of experience in a manufacturing environment, preferably in medical devices or diagnostics.
• Familiarity with GMP standards and ISO 13485 quality management systems.
• Attention to detail and ability to follow precise protocols.
• Strong analytical and problem-solving skills.
• Proficiency in computer skills, including use of Microsoft Office package (Word, Excel, PowerPoint).
• High level of precision in work execution
• Strong commitment to quality and continuous improvement.
• Self-learning orientation and ability to quickly adapt to new technologies and processes.
• Familiarity with automated manufacturing processes – an advantage.

Position scope: Full-time
Location: Yokne’am Ilit

Job Description:

Oversee quality control for PixCell’s point-of-care (POC) diagnostic analyzers, ensuring final products meet regulatory and company standards through inspection, documentation, and oversight of calibration, technician qualification, and supplier-related non-conformities.

• DHR Review & Documentation: Review and approve Device History Records (DHR) for compliance and completeness.
• Final Product Inspection: Conduct physical inspection (ATP) of analyzers, including visual, mechanical, and functional verification.
• Labeling & Packaging: Verify accuracy and regulatory compliance of labels and packaging.
• Tool Calibration: Oversee calibration and maintenance of production and inspection tools.
• Technician Qualification: Assess and qualify technicians involved in assembly, calibration,
  and inspection.
• Non-Conformity Management: Investigate and report non-conformities, including supplier-
  related issues, and collaborate on corrective actions (CAPA).
• Supplier Coordination: Document and communicate non-conformities to suppliers; verify corrective measures.
• Regulatory Compliance: Maintain QC records per ISO 13485, FDA QSR, and IVDR standards.
• Process Improvement: Identify quality issues and support CAPA implementation.
• Cross-Functional Collaboration: Resolve quality concerns with production, engineering, and supplier teams.

Job Requirements:

• Education: Technical diploma or equivalent experience in medical device/optomechanical manufacturing.
• Experience: Minimum 2 years in QC inspection (medical devices preferred), including supplier non-conformity investigations.
• Regulatory Knowledge: Familiarity with DHR processes, ISO 13485, FDA QSR, IVDR, and non-conformance reporting.
• Technical Skills: Experience in tool calibration, technician qualification, and root cause analysis.
• Soft Skills: Detail-oriented, strong documentation abilities, and proficiency in English and
  Hebrew.
• Non-Conformity Process: Aligns with steps for reviewing reports, RCA, CAPA planning, and
  effectiveness checks.
• Supplier Focus: Explicitly includes supplier-related non-conformity investigations and
  communication, critical for preventing recurring issues.
• Regulatory Alignment: Emphasizes compliance with EU MDR and ISO 13485 requirements for documentation and corrective actions.

Position scope: Full-time
Location: Ma’alot-Tarshiha

Job Description:

• Conducting a clinical calibration process of the company’s products.
•  Conducting final tests and producing COC for the company’s products (analytical
  system and consumables).
• Preparation of reagents used in production (for consumables) and conducting analytical tests in the process.
• Documentation of production processes and tests according to the company’s procedures.
• Analysis of test results in the production process.

Job Requirements:

The candidate must have motivation and initiative, the ability to work independently, the importance of accuracy and patience, order and organization, attention to detail, ability to work in a team.

• Practical engineer in the field of life sciences/biotechnology (preferably).
• Experience in operating analytical equipment – a must.
• Running PC software and MS Office suite – a must.
• Experience working with blood – an advantage.
• Previous experience in a medical company – an advantage.
• English – high level (writing, reading, and speaking).

Position scope: Full-time + willingness to work overtime if necessary
Location: Ma’alot-Tarshiha